FAQ

We have extremely competitive rates and proudly offer the lowest average rate for home care in the Valley. Our minimum visit requirement is 4 hours. We also offer flat rates per day for live-in care. Contact us and we’ll be happy to answer all of your questions and provide current rates.

The bottom line is that Medicare, Medicaid, insurance and other options (like VA benefits) can cover some non-medical home care for some people, sometimes.

For more detailed info, visit Costs.

Here is a quick summary:

• Medicare does not cover non-medical home care unless a patient is eligible for Home Health Care (skilled nursing), continues to meet that requirement, and the non-medical home care is provided by a Home Health Agency. Even with these requirements, there is a limit to how much care will be covered.
• Medicaid (AHCCCS in AZ) offers services for low-income individuals who require nursing home or in-home care and is intended for those who are blind, have a disability or are 65 or older.
• Private health insurance companies typically cover some home care services for acute needs, but benefits for Long-Term services vary from plan to plan. Benefits vary by company so check with your insurer to see what may be covered and the circumstances under which you can use this benefit.
• Long-term insurance policies can also help pay for services needed for people who want to age at home. Covered services typically include personal care, companionship, and other in-home services they desire and need as various care needs arise. Again, the amount of benefit varies based on the level of policy purchased so it’s best to check with your insurer.
• Veterans Aid and Attendance Pension can help veterans of certain war periods and surviving spouses. Up to $1,632/month can be provided to a veteran, $1,055/month to a surviving spouse or $1,949 month to a couple. Need must be established by your physician to qualify and eligibility must be proven by filing the proper forms. This can be a slow process so it’s best to get started now.
• Workers’ Compensation Any individual requiring medically necessary home care services as a result of injury on the job is eligible to receive coverage through workers’ compensation
• Custom Care Plans: We can customize a plan to fit your needs and budget. Whether your needs are great or small, we can give you all of the options that make sense for your unique situation.For more detailed info, visit Costs.

We love making things easy for you! Your Caregiver is employed by Generations Home Care and is, therefore, paid by Generations Home Care through our payroll system. We handle all billing, payroll, employer and employee taxes, liability insurance, bonding, workers compensation, benefits, screening/background checks, training and all other administrative costs associated with having a Caregiver in your home.

We have an extensive pool of Caregivers on our team who are ready, willing and able to be available in case of emergency and also to cover for vacations and illness. This is precisely why we believe in building relationships with our team as well as with you.

Yes, with very few exceptions like caregiver emergencies, vacations or special requests from you, you will always receive care from the same caregiver.

Generations Home Care hiring process includes an initial telephone pre-screening, at least one face-to-face interview, two positive personal reference checks and two positive business reference checks that are secured by our administrative staff, and completion of our orientation to ensure compatibility and testing requirements are achieved. After completing all of these steps, Caregivers go through a detailed background check performed by an independent company.

Absolutely! All Generations Home Care employees are covered by general liability insurance, Arizona Workers Compensation and are fully bonded.

Before anyone is hired by Generations Home Care (whether a Caregiver, CNA, RN, or office staff), they are required to be CPR and First Aid certified, pass TB testing and complete our orientation. During our orientation and during subsequent required trainings, we cover everything from communicating with you and your family, to safety training and fall prevention, to nutrition and meal planning, to personal care to, Alzheimer’s/Dementia/Parkinson’s Care and just about everything in between. Why are ALL employees required to complete this extensive orientation? For us, it’s about creating a cohesive team where everyone understands our purpose, what we do and how we get there. For you, it’s the comfort of knowing your Caregiver and her entire support system is trained and there for you. In addition to these trainings, we recruit our team to help with all community interactive learning sessions. Click here for more info about these useful tools.

At Generations Home Care, our first priority is you. To keep the focus on you, we build meaningful relationships all around. First, we select Caregivers who are educated, gentle, and passionate about caring for and nurturing others. Second, all of our Caregivers are carefully screened, interviewed, multi-state background checked and required to complete our orientation. Lastly, our nursing and staffing departments take great pride in matching each Caregiver with their unique client based on personality, skill, and location. What do all of these things mean for you? You can be confident and have peace of mind that your Caregiver is the best Caregiver for you.

Just give us a call at 602-595-HOME (4663) or if you’d prefer, click here and we can contact you. We’ll answer all of your questions and when you’re ready, we’ll be happy to set up a free initial homecare consultation to help you decide exactly what kind of care you’re looking for.

Absolutely! Our Caregivers go to hospitals, assisted-living facilities, and nursing homes. We offer the same services in these facilities as we do in your home whether short-term or long-term care is needed. Our services include and are not limited to:

Personal Care & Hygiene– bathing, grooming, oral hygiene, toileting and incontinence Nutrition Assistance- meal planning and/or preparation

Homemaking– light housekeeping, organization, laundry

Companionship– socialization, safety supervision, cognitive stimulation

Physical Assistance– transferring, ambulatory assistance, dressing, wheelchair assistance

Alzheimer’s/Parkinson’s/Dementia Care

While there are lots of things to consider when choosing a home care agency, ultimately peace of mind is most important. How do you get peace of mind? At Generations Home Care, it’s all about putting you first and building a relationship so you know exactly what’s happening, when it’s happening and why it’s happening. Here are some great questions that can help you determine if an agency will put you first.

Are your calls always answered by a live person? Or, if you must leave a message, is your call returned immediately?

Is someone available to you 24 hours a day, 7 days a week, 365 days a year?

Will the agency share their rates and rate sheet with you?

How is your caregiver trained?

Who will supervise your caregiver and how often will your situation be assessed?

How will the agency communicate with family members?

Is there a Registered Nursing supervisor available to provide on-call assistance?

Who replaces your regular caregiver if she/he can’t make it?

Is the agency locally owned and operated??

Do you have to sign a contract?
In addition to these questions, you can check out our Top 10 Questions to Ask When Hiring a Home Care Agency for more in-depth questions.

Many people, especially those that are living independently, can be wary of asking for help. No one wants to feel like they’re losing their independence. Your mom probably has a lot of concerns (Will I like my caregiver? What does this mean? Do I really need this?) and she might not have a good understanding of what home care is all about. At Generations Home Care, we’ve found that the best way to make mom most comfortable is simple. Build a meaningful relationship right from the start. A great way to work through your mom’s concern is to arrange for one of our staff to come out and meet with both of you together. We can talk about what she wants, what kind of assistance we offer, answer her questions and concerns and give her a better understanding of what home care is all about.

Anyone who’d like some help with day-to-day activities like errands, light housekeeping, meal planning/preparation, personal care, etc. is a candidate for home care. Many people choose home care to provide respite for a family caregiver, as an alternative to family caregiving or for live-in or 24/7 care. Others choose home care as a comforting alternative to an assisted-living or nursing facility. Did you know that 95% of people over 75 want to stay in their home for as long as possible? Home care can also be an ideal choice for people with disability, chronic or terminal illness, and those recovering from an illness, surgery or a hospital stay.

Generations Home Care is taking home care in Phoenix to the highest level in the country. You will have confidence and peace of mind that you are receiving the best and most compassionate home care available with Generations Home Care. How do we know? We are one of few agencies that exceeds the strictest state licensing requirements and training standards in the country even though Arizona has no licensing requirements.